Abandoned carts
Visitors add products, then leave at the shipping cost, a long form or a failed payment.
Fix: Timed reminders with the cart attached
← All services
Turn attention into repeat orders.
Getting a first order is the expensive part. I build the systems that recover lost carts, bring buyers back and raise the value of every customer you already have.
Your Store · WhatsApp
Hi Priya, you left something in your cart. Want me to hold it for you?
Yes please, is COD available?
Yes! Here is your cart link. Delivery is free today.
Ordered ✓
Example conversation
- ✓Recover lost carts automatically
- ✓Bring buyers back to reorder
- ✓Messages in your brand voice
- ✓Results you can measure
Where Your Orders Leak
Most stores lose orders in the same few places. Each one has a clear fix.
Failed payments
Customers who wanted to buy but hit a payment error and never came back.
Fix: Retry links and a COD fallback
One-time buyers
People who bought once and were never contacted again, even though they trust you now.
Fix: Post-purchase and win-back flows
Missed reorder moments
Consumable products run out, and the customer buys from whoever reminds them first.
Fix: Reorder reminders timed to usage
Small basket sizes
Customers buy one item when the right bundle or add-on would have suited them better.
Fix: Bundles, upsells and free-shipping goals
Unanswered questions
Buyers ask about size, stock or delivery on WhatsApp and the reply comes too late.
Fix: Instant replies and quick answers
Cart recovery that feels helpful
A short sequence that reminds, answers questions and offers a reason to finish. It stops the moment the customer buys.
30 minWhatsApp
Hi Priya, you left something in your cart. Want me to hold it? Here is your link.
1 dayEmail
Your cart is still waiting. Free delivery on this order if you complete it today.
3 daysWhatsApp
Any questions about the product? Reply here and I'll help you decide.
7 daysEmail
Last reminder: a small thank-you coupon for coming back. It expires in 48 hours.
Talk to the Right Customers
Different customers need different messages. Grouping them keeps messages relevant.
New customers
Bought once, recently
Plan: Thank you, usage tips, ask for a review
Loyal repeaters
Order again and again
Plan: Early access, loyalty rewards, referral ask
Big spenders
High order value
Plan: Premium bundles and personal service
Going quiet
Have not bought in a while
Plan: Win-back message with a reason to return
Window shoppers
Browse often, never buy
Plan: First-order offer and social proof
Reorder Reminders
The best moment to sell again is just before the customer needs it. Timings below are examples, tuned to your products.
Daily-use consumables
Every 25–30 days
“Running low? Reorder in one tap, same address, same price.”
Seasonal products
Before the season starts
“The season is coming. Get your order in early and avoid the rush.”
Accessories and add-ons
A week after delivery
“Most people who bought this also picked up these. Want a look?”
Service and maintenance
On the service date
“Your yearly check is due. Book a slot with one reply.”
Bigger Baskets
Raise what each order is worth, without discounting your way to the bottom.
Bundles
Group products that belong together at a small saving, so one order becomes a bigger one.
Cart upsells
Suggest the right add-on at the moment of buying, never a random product.
Free-shipping goal
A progress bar that shows how much more to add for free delivery.
Loyalty & referrals
Reward repeat buyers and let happy customers bring friends.
Reach them where they reply
I use the channels your customers already answer, with limits so nobody gets spammed.
- ✓WhatsApp messages and broadcasts
- ✓Email campaigns and automated flows
- ✓On-site banners and exit offers
- ✓SMS for time-sensitive reminders
- ✓Retargeting ads to warm audiences
- ✓Product feeds and catalogue messages
What We Track
Simple numbers, read monthly, each with a clear next action.
Recovered revenue
Orders that came from reminders
Repeat purchase rate
Share of customers who buy again
Average order value
Money per order over time
Customer lifetime value
What a buyer is worth over a year
Message performance
Which texts and offers earn orders
Unsubscribe and block rate
A check that we are not over-messaging
From Audit to Results
Start with the biggest leaks, then build from there.
Week 1
Find the leaks
We review your orders, carts and customer list to see where revenue is being lost today.
Week 1–2
Choose the first fixes
We start with the two or three changes likely to earn the most, instead of building everything at once.
Week 2–3
Build the flows
Cart recovery, post-purchase and reorder messages are written, automated and tested on real phones.
Week 4
Go live
Flows are switched on with sensible limits so customers are helped, not spammed.
Ongoing
Measure and improve
We read the numbers each month, keep what works and rewrite what does not.
Who This Is For
Best for businesses that already have customers and want more from them.
- Online stores with steady traffic
- Consumable and repeat-use products
- Dropshipping and niche stores
- Subscription-style products
- Service businesses with repeat jobs
- Brands with a WhatsApp customer base
Ready to earn more from every customer?
Share your store and your customer base. I'll show you where orders are being lost and what to fix first.
Let's Talk →